Book a Demo

Product

An AI receptionist that knows your business, and knows when to hand over.

Kartha is designed to handle the routine side of customer enquiries, from answering common questions to collecting details and capturing leads, while your team handles everything that needs a person.

Kartha is in early access. Each capability below is labelled so you know exactly where it stands.

In development
Being built and tested now. Not yet live for customers.
Planned
On our roadmap. Not available yet.
Book a Demo Availability at a glance

The enquiry journey

What happens when a customer gets in touch

Seven stages, from the first message to a follow-up. Each one is designed around a simple rule: be genuinely helpful, and hand over whenever a person would do better.

  1. Stage 1

    Handles incoming enquiries

    In development

    Kartha is being built to work on the channels your customers already use. Each channel will be switched on only once it is live and tested.

    • Responds as soon as a message arrives
    • Introduces itself as your business’s virtual assistant, never as a person
    • Works through enquiries that arrive at the same time
    Example

    Hi, are you open today?

    Hello! Yes, we’re open today until 8 pm. How can I help?

  2. Stage 2

    Answers frequently asked questions

    In development

    Answers come only from business information you provide and approve, such as services, prices, timings, location and policies.

    • You review the information before Kartha uses it
    • Doesn’t guess. Unknown questions go to your team
    • Update prices or timings at any time
    Example

    Do you have parking?

    Yes, there’s free parking for customers in the basement.

  3. Stage 3

    Collects customer details

    In development

    When a customer wants to go ahead, Kartha asks for the few details your team needs to follow up, and nothing more.

    • Name, phone number and what they need
    • Asks for one thing at a time, politely
    • No unnecessary personal information
    Example

    I’d like to book a consultation.

    Happy to help. May I have your name and mobile number?

  4. Stage 4

    Captures and qualifies leads

    In development

    Each enquiry becomes a tidy lead with the service requested, urgency and any qualifying answers, so your team knows who to call first.

    • Asks your qualifying questions (service, area, budget, timing)
    • Labels urgency and lead quality
    • Summarises the conversation for your team
    Example

    Do you do bridal makeup? My wedding is in February.

    We do! I’ll have our bridal consultant call you with packages. What’s the date?

  5. Stage 5

    Helps with appointment and callback requests

    In development

    Kartha records preferred dates and times, or a callback request, and sends it to your team to confirm. Direct calendar booking is planned.

    • Captures preferred day and time
    • Your team confirms the final slot
    • Callback requests for customers who prefer to talk
    Example

    Can I come on Saturday morning?

    I’ll request Saturday morning for you. The team will confirm the exact time.

  6. Stage 6

    Escalates to a human when it should

    In development

    Some conversations need a person. Kartha is designed to recognise them and hand over with the full context.

    • Urgent requests, complaints and sensitive topics
    • Questions outside your approved information
    • Any time the customer asks for a person
    Example

    I have severe tooth pain right now.

    I’m sorry. I can’t give medical advice, so I’m flagging this as urgent for the clinic team.

  7. Stage 7

    Automates follow-ups where integrations permit

    Planned

    Gentle reminders for enquiries that went quiet, and confirmations once your team has booked a slot. Sent only through integrations that support it and with the customer’s consent.

    • Follow-up reminders for unanswered quotes
    • Appointment confirmations and reminders
    • Respects opt-outs and messaging rules
    Example

    (No reply for two days)

    Hi Priya, just checking whether you’d still like that cleaning appointment?

Availability

Availability at a glance

We only mark something as available once it’s live and tested with real customers. Nothing is marked available yet, and this table will change as Kartha does.

Capability Type Status
Handles incoming enquiries Receptionist workflow In development
Answers frequently asked questions Receptionist workflow In development
Collects customer details Receptionist workflow In development
Captures and qualifies leads Receptionist workflow In development
Helps with appointment and callback requests Receptionist workflow In development
Escalates to a human when it should Receptionist workflow In development
Automates follow-ups where integrations permit Receptionist workflow Planned
Website chat Channel or integration Planned
WhatsApp Business Channel or integration Planned
Phone calls Channel or integration Planned
Calendar booking Channel or integration Planned
CRM and spreadsheets Channel or integration Planned
Available
Live and in use with customers.
In development
Being built and tested now. Not yet live for customers.
Planned
On our roadmap. Not available yet.

WhatsApp is a trademark of its respective owner. Product names are mentioned only to describe planned compatibility and don’t imply any partnership or endorsement.

Guardrails

How we’re designing Kartha

An AI receptionist speaks for your business. These principles guide every decision we make about what it says and does.

  • Approved answers only

    Kartha answers from the information you provide and approve, and nothing else.

  • Honest when it doesn’t know

    If a question isn’t covered, it says so and offers to have your team follow up, instead of guessing.

  • Clear that it’s an AI assistant

    Kartha introduces itself as your business’s virtual assistant. It never pretends to be a person.

  • People for the moments that matter

    Urgent, sensitive or unhappy conversations are passed to your team with the full context.

  • Only the data it needs

    It asks for the minimum details needed to respond and follow up, and nothing more.

  • You stay in control

    You decide what Kartha handles, what it says and when conversations go to your team.

See the product, and what’s ready, in a demo.

We’ll walk you through how Kartha would handle your enquiries and be upfront about what’s available now and what’s still being built.

Book a Demo Email us